Политика доставки

Shipping And Delivery

 

- All parcels from Sungsinsa are shipped from Korea.
- Shipping cost is calculated from Korea to the destination country.
- Every order is normally shipped out within 72 business hours from the time of order confirmation, if a shipping delay occurs, we will inform customers of the issue within 72 hours.

Order Value Limit

Due to customs regulations that can cause extensive delays, Sungsinsa limits the maximum order amount to $800 (excluding cost of shipping),Packages over 150 euros cannot be sent in the European Union, and packages over 16,600 yen cannot be sent in Japan(excluding shipping costs).
Customers who exceed the limit are advised to place multiple orders to avoid customs problems

Delivery Failure

1. Lost Parcel

- Customers need to inform us within 30 days when the delivery status has been marked as “Delivered”, but they haven’t received it so that we can inquire with the shipping company regarding it.
- Customers need to cooperate in providing us with proof of evidence such as pictures of any issues that occurred.
- A refund can be processed only if the delivery company officially claims the parcel as “Lost”.
- The delivery company is not responsible for a stolen or missing package after the delivery to the recipient's correct address, and a refund or redelivery is not possible in this case.

2. Recipient Unreachable

- In case of incorrect address or contact information on customers’ order, we will send an email requesting the correct information. If customers fail to provide the required information within the determined period decided by the shipping company, the whole package will be returned or disposed of.
- Please be aware that refund or redelivery is NOT possible in this case.

3.Package Value Limits

  -Orders over $150 cannot be sent in the EU.

  -Israel cannot send orders over 70 $.

  -Orders over $800 cannot be sent in North America

  -Customers who wish to purchase more than Regional order amount limits are recommended to place Multiple orders to avoid customs issues.

4.All taxes on orders are not payable by the customer, and we are responsible for the taxes on the order

5.For orders with incorrect recipient address information, we will suspend the shipment until the address information of the order is confirmed.